Privacy Policy
This Privacy Policy explains how Community Fibre (operated by Gigacomm Pty Ltd, ABN 20 675 296 910) collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect personal information that you voluntarily provide when you use our website, including: your name, email address, phone number, and building address when you submit a contact form or register your interest; your IP address, browser type, and usage data collected automatically via cookies and analytics tools (Google Analytics 4).
How we use your information
We use the information we collect to: respond to your enquiries and provide customer support; assess whether Community Fibre services can be provided at your address; notify you when services become available in your area; improve our website and services; and comply with our legal obligations.
Sharing your information
We do not sell your personal information. We may share your information with: our approved Retail Service Providers (RSPs) if you request a connection; third-party service providers who assist us in operating our website (e.g. hosting, analytics); and regulatory authorities where required by law.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and register interest records are retained for 24 months unless you request earlier deletion.
Your rights
You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. To exercise any of these rights, contact us at privacy@communityfibre.com.au.
Contact us
If you have questions about this Privacy Policy, please contact us at: privacy@communityfibre.com.au or write to: Privacy Officer, Gigacomm Pty Ltd, Suite 2, 2 Meaden Street, Southbank VIC 3006.
